If your business is using live chat, congratulations! Your customers are more than likely to be satisfied with the service they’re receiving.
Live chat has become one of the most popular tools businesses offer their customers nowadays. Many Internet users prefer this method over all others.
Live chat offers you real-time interaction with customers, which can help you solve their problems in a timely fashion.
If you use this method to communicate with your customers, you must know that companies are out there that provide Live Chat Managed Services.
It means that they will take care of the tedious work and leave you free to do other things that would benefit your company. Here are things to expect when hiring a live chat managed service provider
1. Customer Service:
Usually, people looking after your chat are not the same people who would answer the phone if you called them.
They’re specially trained to answer chats and aim for customer satisfaction. Also, most companies use live chat, so there’s a higher chance that they’ll know how to handle difficult discussions.
2. Chat Operators:
Be aware that the chat operators will be in charge of all your chats and will spend a lot of time with them if you have a lot of customers reaching out to you.
You can expect them to work during business hours in their time zone, just like you would.
3. Not That Much Cost:
Usually, the costs are low when it comes to live chat managed services because many of them use technology that is open source and accessible for all.
Keep in mind that this doesn’t mean you’ll be getting a lower quality service since most companies using open source technology are very serious about their business and hold high expectations when it comes to customer service.
4. A High-Quality Chat:
One of the things that impress customers is a real-time chat that has a straightforward interface and runs smoothly.
It’s good to expect that you’ll be working with professionals and they’ll try their best to provide you with the best quality that they can give.
Since your chat operators will be working business hours, this means that your chats will also be open at any given time of day.
You don’t have to worry about having calls in the middle of the night or when you’re not available because your chat will be active at all times.
6. They Take The Customer’s Side:
One of the most important things that you can expect from your managed service companies is to always be on the customer’s side and try their best to provide a positive experience.
It means that they will try and solve their problems and file a ticket when necessary.
7. Friendly Operators:
Remember that your chat operators will be friendly and try to create a good conversation with the customer so they don’t feel like talking to a robot.
They’ll add some humor in their conversations and take the time to learn more about the customers to give them an even more personalized experience.
8. They’ll Need Your Permission:
If you want to use some specific marketing tactics or make changes in your chat, then they’ll ask for your permission first.
It is because they know that this is your company after all, so they won’t do anything without consulting with you first.
9. A Knowledgeable Team:
You can expect a company that manages your chat to have a team of professionals on board with expertise in this field.
It means they’re going to know how to solve any problem and help your customers as much as possible.
10. You Can Check Their Work:
If you feel like something isn’t right or that the chat operators aren’t doing a good job, then you’re going to have access to reports with all the information about what’s going on.
It means that you’ll be able to see everything and make changes if necessary.
11. They’ll Provide Support:
When you use live chat managed services, this means that you’ll get access to the support team 24/7. You can expect them to help you with any problems or questions that pop up in your mind when they’re available.
12. They’re Always On Top Of Things:
Your company is probably one of their top priorities, and they will always be working on making it shine. It means that you can expect your chat to be looking great with no issues or problems at all.
13. They Want You To Succeed:
When you choose a company that manages live chats, then this is because they know that this is one of the best ways to boost your business. It means that you can expect them to do all they can for your chat to be successful and make the most out of it.
If you are looking for a reliable live chat service that will provide your customers with the Support they need, we at Simetrix Solutions can help.
We have the tools and expertise necessary to provide 24/7 support with our customers in mind. Contact us today to learn more about our services and how we can help improve your customer’s experience on your website.